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Magnolia Manor earns national quality award
Magnolia Manor
Magnolia Manor is at 141 Timber Trail Road in Richmond Hill.

Magnolia Manor on the Coast has been named a 2016 recipient of the Bronze Commitment to Quality Award for its dedication to care.

The award is the first of three distinctions possible through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living, an association for long term and post-acute care facilities. The program honors providers that demonstrate commitment to improving quality of care for seniors and the disabled.

"It’s an honor to be recognized for the hard work and quality of care our team provides every day," said Michelle Laidler, administrator for Magnolia Manor. "We are committed to providing high-quality, person-centered care to our residents and their families. Our goal is to never stop improving."

Implemented by AHCA/NCAL in 1996, the program is centered on the values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative.

The program has three levels: bronze, silver and gold. Providers begin the process at the bronze level, where they develop an organizational profile with performance elements such as vision and mission statements and an assessment of customers’ expectations.

Trained examiners review each application to determine if the center has met the demands of the criteria. As a recipient of the award, Magnolia Manor may develop approaches and achieving performance levels that meet the criteria required for the silver.

"I applaud the women and men of Magnolia Manor on the Coast for their commitment to improve quality care," said the AHCA/NCAL National Quality Award Board of Overseers chairwoman Christine Boldt.

The awards will be presented during AHCA/NCAL’s 67th annual convention in October.

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